I had a free birthday ticket again, and my account also said I had a free birthday upgrade to a premium seat, I felt like I didn’t want to pass that up. My birthday came around and we thought, enough time has passed, let’s try again.
IPIC BETHESDA MOVIES MOVIE
My wife and I had called it quits and purchased numerous movie tickets to average theaters in the area and were happy. The food is pricey, the tickets are pricey, and I receive service from a mediocre establishment, not a high-end that the iPic is advertising. If I am paying around $30 for the experience to have served food and drink during a movie, I want good service. After this experience, we decided that the price of the tickets, for the experience is not worth it. After prior experiences, we decided that we wouldn’t be asking for anything after our first order, who knows if anyone would come. All four of us asked for ice water, my wife and mom received the glass Voss water bottles, while my friend and I received actually ice water.
Service was slow, they came in and took our order before the movie started, but drinks didn’t come for 20 minutes. My best friend and mom came down from Maine (there are no movie theaters like this in Maine, so let’s use the gift card). It took a while to get over the experience however, four months to be exact. The gift card will allow us to come back and try again. Hey, awesome, I hope that this was a fluke. We went to the front desk to complain, the manger was nice enough (how can you not be after such an account), informed us that we will not be charged for our food and gave us a $75 gift card. The last thing we want is for them to charge us some ungodly amount. After horrendous service and no receipt to sign, we were not happy. We eventually received more drinks, but after a ridiculous amount of time. After the second push, someone showed up after 20 minutes. The first time no one came, hence the second time.
Twice during the movie we pressed the call button to ask for more drinks. 15 minutes into the movie a server appeared, took our order and returned 45 minutes later with our food. We went in, found our seats, and the movie started. On my birthday in 2015 we had a snow day (as we are both teachers) and chose to use my free ticket. However, as being a sapphire member (free membership as the theater was new) members receive a free birthday ticket. This time we decided that we would not be returning. Wanting to give the theater another try, we went back. My wife and I didn’t complain, as we had a gift card and again, felt kinks were still being worked out. Service, again was slow, average wait of 20-25 minutes before a server appeared after pushing the call button. Again, no free popcorn (at the time, I didn’t know premium seats came with free popcorn). My wife and I returned to use the rest of the gift card. We still had money left on the gift card a vowed to give the place another shot. The first time no one received their free popcorn and service was slow. You could tell they were still working out the kinks of a newly opened establishment. At the time, I thought our first experience was nice, the seats are flashy, comfortable, and the blanket and pillow are a nice touch. When the iPic first opened, I was lucky enough to win a $100 gift card from Pike & Rose to the iPic. I am willing to pay the price of a movie ticket here and the price of the food (as they are both way above any similar establishment) to receive quality service DURING a movie, however that is far from what has happened anytime I have visited. For those that don’t want to read the entire review, here is the short version: The advertised experience is not what customers are receiving. I love the idea behind it, but in all honesty, I have not had a single good experience here. I want to love it so much, I have seen six movies here (Interstellar, The Hunger Games: Mockingjay Part I, Into the Woods, Selma, Pitch Perfect 2, and Star Wars: The Force Awakens ).
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